2014 Customer Champions

Originally posted on Celebrating Contact Center Excellence!:

Companies that exceed their customers’ expectations know that outstanding customer service doesn’t just happen; it’s carefully planned. J.D. Power, in conjunction with FORTUNE Custom Publishing, recently recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important critics—their customers. You can read the full article on the 50 J.D. Power 2014 Customer Champions in FORTUNE magazine.

Those recognized as Customer Champions represent the highest-performing companies in terms of providing customer service excellence. The CCNG Magnet Program would like to add our voice and help shine a light on each of these organizations. Thank you for leading the way!

After surveying thousands of customers of more than 600 brands and analyzing their feedback, J.D. Power has identified the following companies as 2014 Customer Champions:

Amazon.com
Amica Mutual
Apple
AvMed Health Plans
Bangor Savings Bank
Beneficial Mutual Savings Bank
Boost Mobile
Cadillac
Capital…

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14 Quality Quotes for Call Center Managers & Agents

shutterstock_155754371 1.  “Quality is the best business plan.” ~ Jahn Lasseter, PIXAR

2.  “Be a yardstick of Quality.” ~ Steve Jobs, Apple

3.  “Quality is not an act.  It is a habit.”  ~ Aristotle

4.  “When you’re out of Quality, you’re out of business.” ~ Anon

5.  “Our innovation makes us first, our Quality makes us last.” ~ Scott Adams, US Cartoonist

6.  “We have two ears and one mouth, so that we can listen twice as much as we speak.” ~ Epictetus

7.  “Quality is remembered long after the price is forgotten.” ~ Gucci Family Slogan

8.  “It is easier to do a job right, then to explain why you didn’t.” ~ Martin Van Buren

9.  “Excellent firms don’t believe in excellence — only in constant improvement and constant change.” ~ Tom Peters

10.  “If you build a great experience, customers tell each other about that.  Word of mouth is very powerful.” ~ Jeff Bezos, Amazon.com

11.  “Customer satisfaction is worthless.  Customer loyalty is priceless.”  ~ Jeffrey Gitomer

12.  “If you’re not serving the customer, your job is to be serving someone who is.” ~ Jan Carlzon, ex-CEO SAP Group

13.  “In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” ~ Doug Warner

14.  “Why wait to be memorable?” ~ Tony Robbins

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Your Call Is Important to Us by ellen

It doesn’t always feel like customer helplines offer, well, help. Ellen talked about it with her audience.

via Your Call Is Important to Us.

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