Originally posted on Celebrating Contact Center Excellence!:
Companies that exceed their customers’ expectations know that outstanding customer service doesn’t just happen; it’s carefully planned. J.D. Power, in conjunction with FORTUNE Custom Publishing, recently recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important critics—their customers. You can read the full article on the 50 J.D. Power 2014 Customer Champions in FORTUNE magazine.
Those recognized as Customer Champions represent the highest-performing companies in terms of providing customer service excellence. The CCNG Magnet Program would like to add our voice and help shine a light on each of these organizations. Thank you for leading the way!
After surveying thousands of customers of more than 600 brands and analyzing their feedback, J.D. Power has identified the following companies as 2014 Customer Champions:
AvMed Health Plans
Bangor Savings Bank
Beneficial Mutual Savings Bank
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