The Business Development Manager position within BPA Quality involves working inside and outside the office environment sourcing potential Clients as well as maximizing the sales of a company’s products or services. This involves initially building a network of contacts using social media and cold calling leading eventually to meetings with potential clients.
Negotiating contracts with potential clients typically involves meeting with senior members of the client management team. Available position requires the potential BDM to be well educated, articulate and to be able to communicate as an equal with all levels of management. In addition, the abilities to be creative, to think on their feet and be persuasive are essential.
The BDM needs to be seen by potential clients as an expert in the Contact Center industry and in the field of Call Quality Assurance development in particular.
The BDM has bottom line responsibility for expanding the client base of BPA Quality in the UK / Europe, generating additional revenue streams and additional income. Above all they need to have the drive and imagination to make things happen, to remove obstacles and to reach aggressive targets.
Office Location: Exeter, Devon. Position available remotely to work within the UK/European market
Desired Skills & Experience
• Strong competitive drive
• Confidence and focused
• Works on own initiative
• Strong technical knowledge of Call Quality Assurance and Contact Center industry
• Communicate effectively
• Ability to conduct meetings and presentations efficiently
• Have the aptitude for a job in sales
• Be professional
• Ability to achieve/exceed targets and meet deadlines
• Be able to work with financial reports and statistics
• Strong planning and time management skills
• Expert negotiating capabilities
• Ability to generate business leads
• Multilingual a plus
BPA Quality, a woman owned business in NY and the UK, has a unique approach to the development of Call Quality – Customer Service and the maximization of Sales Opportunities. Programs and approaches to development based on extensive research since 1988. The three component parts of the organization provide support in Remote Call Monitoring and Analysis, Benchmarking and On-site Training. BPA takes a unique and practical approach to the business of communication and sales skills. This approach is designed to produce tangible results and a measurable return on investment. Currently able to monitor in 45+ different languages to ensure your Global Customer is receiving the ultimate in customer service.
BPA Quality is named in Inc. Magazine’s 5000 List of the Fastest Growing Companies in the Nation, for the past 4 years!