BPA Quality: The World Leader in Language Quality Monitoring, Mystery Calling and Mystery Shopping

Press Release – February 14, 2012 Carle Place, NY and Honiton, Devon UK –

BPA Quality is the World Leader in Language Quality Monitoring, Mystery Calling and Mystery Shopping

BPA Quality, the world’s leading provider of Quality Monitoring and other Quality Research Contact Center Services, announced the expansion of its flagship services to further develop the market of language monitoring, Mystery Calling and Mystery Shopping.  BPA Quality has provided language services since its inception in 1988; however, the changing global economy has provided the opportunity to offer these services to even more customers worldwide.

BPA has been and will continue doing business in its current market where it holds the position as the longest standing and most respected provider of Quality Services for Contact Centers worldwide.  “We listened to the market…there is a strong need for monitoring and coaching agents in the languages of the world.  The market is global and so are we,” notes Craig Antonucci, VP of Client Strategies for BPA.

BPA provides existing services to 35 current languages, including: Afrikaans, Arabic, Bahasa Indonesian, Bosnian, Brazilian Portuguese, Cantonese, Catalan, Croatian, Czech, Danish, Dutch, English, English US, English ANZ, Finnish, French, French Canadian, German, Greek, Hungarian, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese, Russian, Serbian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese…with the capability to service additional languages as needed.

Alex Bobba, General Manager of BPA in Honiton, UK explains the BPA advantage, “We are located in a part of the UK that attracts people from all over the world who are seeking an education.  This has provided us with a wealth of quality candidates for our services.  The key differentiator for us is that we employ and staff analysts who can provide the monitoring and analysis in their native tongue.  All our analysts are native speakers of their language and familiar with the cultural subtleties of their language.”

With a fortified financial position and an expanded global presence, the expansion of language services makes a strong and clear statement about BPA’s strength as the world’s leading provider of Contact Center Quality and Research, while staying pci compliant.  Over the past several years, BPA has been recognized for their quality and breadth of services garnering international awards.  Under the BPA umbrella, services offered include Remote Call Monitoring, Mystery Shopping, Mystery Calling, Benchmarking, Training, Customer Satisfaction Research and Social Media Monitoring.  All services utilize their cutting edge technology, the BPABuilder™.

About BPA

With over 24 years experience, over 175 different clients, and millions of observations made worldwide, BPA International has the experience, knowledge and ingenuity to help you achieve the highest possible Call Center Quality Customer Experience.  BPA is the most experienced and qualified provider of Contact Center Quality Services worldwide.  Visit us today at www.bpaquality.com or contact us at 516.295.3620 in North or South America, or +44 (0) 1404 44004 in the UK, Europe, Asia, Africa or Australia.