Have you ever thought of using your Quality team in your hiring process? Professional Quality teams are able to pinpoint who would make a great agent by evaluating the candidate’s soft skills, listening capability and objectivity.
As any manager will tell you, the interviewing process can be very frustrating because one wants to be able to hire the best. Using existing skill sets to evaluate the interviewee will make the decision process much easier.
Give us a call at BPA Quality to discuss this option in depth and / or let us create a screening process for you. Reach out to us at 516.300.1236 or firstname.lastname@example.org. We are anxiously awaiting your calls and comments.