BPA Quality, the world leader in providing Quality Solution to Contact Centers worldwide has announced the hire of Neal Eggers as VP of Analytics and Research
CARLE PLACE, NY (Free Press Release — Mar 4, 2013) – BPA Quality, a 3rd part Quality Monitoring firm, today announced the new hire of Neal E
ggers as Vice President of Analytics and Research. He brings more than 15 years
experience in customer service, quality management and call center reporting. Neal comes to BPA Quality from serving a variety of industries and providing them with custom quality analysis, quality monitoring best practices, data mining and reporting.
In his role at BPA Quality, he will bring his extensive experience in Quality Science to existing and future Fortune 5000 clients. As VP of Analytics and Research, Neal will be a driving force to increase BPA Quality’s cutting edge technology and reporting to the next level.
“The BPA experience combines state of the art technology with best in class quality monitoring services,” said Eggers. Neal resides in Melbourne, Florida and will be spending time between Florida, his hometown in NY and the BPA corporate office in Carle Place, NY.
BPA Quality (www.bpaquality.com) is the World leader in PCI compliant Outsourced, Quality Monitoring and Contact Center Quality Services. 25 years experience, cutting edge tools and analytics, 45 different languages to service Call Centers around the globe. A BPA tailored program can include remote call monitoring, mystery calling, benchmarking, CSAT, social media monitoring and speech analytics rolled up into a 360 degree, actionable view of the Customer Experience.