Here is a fun, little video that demonstrates that someone cannot really Improve the Service they are providing without receiving feedback. This can come from the customers, managers, coaches, peers and 3rd party quality monitoring firms like BPA Quality. Enjoy!
Published by bpaquality
BPA Quality has a fundamental belief that everyone in the world deserves a great customer experience. Our specialists are in the field of helping Your Organization develop effective contacts with Your Customers. By incorporating BPA's suite of services, contact centers can mix and match services, i.e., Remote Call Monitoring, Mystery Calling, Benchmarking, etc., in order to understand and utilize the business intelligence and the voice of the customer right from the first contact. View all posts by bpaquality