It doesn’t always feel like customer helplines offer, well, help. Ellen talked about it with her audience.
Published by bpaquality
BPA Quality has a fundamental belief that everyone in the world deserves a great customer experience. Our specialists are in the field of helping Your Organization develop effective contacts with Your Customers. By incorporating BPA's suite of services, contact centers can mix and match services, i.e., Remote Call Monitoring, Mystery Calling, Benchmarking, etc., in order to understand and utilize the business intelligence and the voice of the customer right from the first contact. View all posts by bpaquality