Quality Monitoring Tip #1

Posted on by BPAQuality in 3rd Party Monitoring, BPA Quality, Customer Service, Employee Engagement, KPIs

qm-tips

Your program should be clear and to the point. The agents have limited time and bandwidth to absorb any feedback…they are busy!

Find more tips by going to our Quality Monitoring White Paper!

Published by BPAQuality

BPA Quality has a fundamental belief that everyone in the world deserves a great customer experience. Our specialists are in the field of helping Your Organization develop effective contacts with Your Customers. By incorporating BPA's suite of services, contact centers can mix and match services, i.e., Remote Call Monitoring, Mystery Calling, Benchmarking, etc., in order to understand and utilize the business intelligence and the voice of the customer right from the first contact.